Legal
Privacy Policy
Effective Date: May 6, 2026
1. Introduction
Scissortail Comfort Solutions LLC respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (scissortailsolutions.com) or interact with our services.
2. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service address
- Any information submitted through forms or messages
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
This helps us improve our website and services.
3. How We Use Your Information
We may use your information to:
- Respond to inquiries and service requests
- Schedule and provide HVAC services
- Send updates, reminders, and confirmations
- Send marketing and promotional communications
- Improve our website and services
- Maintain internal records and compliance
4. Communication & SMS Consent
By providing your contact information, you consent to receive communications from us, including:
- Phone calls
- Emails
- SMS/Text messages (including automated messages)
SMS DISCLOSURE (TCPA COMPLIANT):
- Message frequency may vary
- Message and data rates may apply
- Consent is not a condition of purchase
5. Opt-Out & Your Choices
You may opt out of communications at any time:
- Reply STOP to unsubscribe from SMS
- Use unsubscribe links in emails
- Contact us directly
We will honor opt-out requests in accordance with applicable laws.
6. Use of CRM & Third-Party Services
We use secure third-party systems and service providers (including CRM platforms) to:
- Store customer information
- Manage service requests
- Send communications (calls, emails, SMS)
- Improve marketing and operations
These providers are required to protect your information and use it only for authorized purposes.
7. Sharing of Information
We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes.
NO SHARING OF MOBILE INFORMATION
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will never be sold, rented, or shared with any third parties for marketing purposes.
We may share your information with:
- Service providers and contractors
- Technology and CRM providers
- Legal authorities when required by law
All sharing is limited to what is necessary to operate our business.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
9. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Maintain business records
10. Cookies & Tracking
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Improve performance
You can adjust your browser settings to disable cookies.
11. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
12. Your Rights
Depending on your location, you may have the right to:
- Request access to your data
- Request correction of your data
- Request deletion of your data
- Opt out of marketing communications
To exercise your rights, contact us using the information below.
13. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
14. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
15. Contact Us
Scissortail Comfort Solutions LLC
15003 State Highway 24
Maysville, OK 73057
405-665-9110
If you have any questions about this Privacy Policy, please contact us.